Frequently Asked Questions:

Automatic Shipments: This is a great way to make sure you are never out of your favorite Vitamins USA product. Simply sign up on the order page and we will automatically ship the products you indicate every 30 days. Because this is an automatic shipment we will keep your credit card on file and bill it as your automatic shipment goes out to you. (When you don't use automatic shipments we do NOT keep your credit card number on file)

Canceling an order: If you need to cancel an order you have placed, please call our customer service representatives at 888-800-1188. Just give them your name and the date you ordered and we will make sure that your credit card is not charged, or that charges are reversed if the order has been processed.

Discounts and Discount Codes: From time to time Vitamins USA will offer products at a discount. To obtain the discount simply enter the discount code that will appear in the notice of the discount in the box marked "discount code" on the shopping cart page.

Medical Conditions and Vitamins USA Products: As the name implies Vitamins USA does not sell drugs. In the United States the only therapies that can treat medical conditions are drugs or medical devices. Vitamins USA provides the best quality nutrients to help you live an optimally healthy life by supplying those ingredients that may be missing in foods or underutilized by our bodies.

Ordering by Mail: If you wish to order Vitamins USA products by mail you may do so by indicating the product(s) by name, quantity of each and providing your credit card number. The order should be mailed to Vitamins USA, 10 North Caddo Street, Cleburne TX 76033 .

Ordering by Phone: Please call our customer service agents at 888-800-1188, 24 hours a day, seven days a week. The customer service agent will ask what you want to order, your name and shipping address and for your credit card information. The customer service agents are trained to answer basic questions about the products but are not specialists in this area.

Ordering Online: Simply click on the basket to add the products of your choice. The basket will keep track of the order and automatically compute the amount due. You will need to enter your credit card number each time you visit our website because, to insure security, we do not store credit card numbers.

Payments: Vitamins USA accepts Visa, MasterCard, American Express, and Discover cards. You may also pay by money order or check. Shipment on orders billed to credit cards and money order are shipped the same day. Shipments on orders billed to a personal check will ship when the check clears, usually 3-5 days after receipt.

Product Guarantee and Return Goods Policy: Vitamins USA unconditionally guarantees your satisfaction. If for any reason you are not completely happy with your purchase please return the unused portion or empty bottle to Vitamins USA, 10 North Caddo Street, Cleburne TX 76033, along with your invoice. We will either credit your account, provide you with a free bottle of equal value or send you a check, at your option.

Quality: All Vitamins USA products are produced in FDA approved manufacturing sites that comply with the latest Good Manufacturing Current practices. All raw materials are independently verified for potency and purity before manufacturing. After manufacturing all products are assayed to assure full potency and purity. We pride ourselves on the quality of our products and continually assay all aspects of raw material acquisition, handling, manufacturing quality control and shipping to assure you the ultimate in efficacious products. In fact we are so sure you will be pleased with our quality that we have the best product guarantee in the industry. See below.

Safety: The raw materials used in Vitamin USA products have all been clinically tested on
humans and their safety and efficacy evaluated. However, many people have specific
conditions that may interfere with the optimal use of these products. As a good rule of
thumb you should always consult your health care professional before taking any dietary
supplement.

Service: Vitamins USA ships out all orders within 24 hours of receipt Monday through
Friday. Because we are located in the center of the country, in Dallas, most orders will
reach you within 5-7 working days. If you want expedited delivery, please call our
customer service agents at 888-800-1188 and place your order directly with them.
There will be an additional fee for expedited service that is equal to the Fed Ex or
UPS rate for such service.

Technical Product Questions: If you have a technical question regarding the
composition or use of any Vitamins USA product please send it to us in the "contact us"
box. You will receive an answer either by email or telephone within 48 hours.

* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease